- Below is a list of some frequently asked questions. If your question is not answered below feel free to fill out the "contact" page to get in touch with us.
- What shipping methods do you use?
We usually ship in-stock orders within 12-24 hrs. All items are shipped in discreet packaging from Muncie, Indiana.
Shipments within the U.S.A.
Shipping charges are determined by the number of products you are ordering. Within the US, there is a shipping and handling fee of $5.95 for your first item then $0.50 per item after that. The exact shipping & handling charge will be calculated for you on the Shopping Basket page when you place your order. All orders shipped within the U.S.A. are shipped via the United States Postal Service.
Shipments to Canada
For Canadian shipments there is a shipping and handling fee of US$9.95 per order plus US$0.50 per item ordered. Shipments to Canada are shipped via Air Parcel Post.
International Shipments
For International shipments (except Canada, see above), there is a shipping and handling fee of US$12.95 per order plus US$0.95 per item ordered. All shipments outside of the USA are shipped with the U.S. Postal Service via standard Air Parcel Post. Delivery may take from 5 days to 3 weeks depending upon the destination country.
If your order includes any pre-sale items, the entire order will not ship until that item is also ready to ship. No order is shipped with insurance unless requested.
Important: We do not calculate or charge you for local duties or taxes on non-US shipments. You are responsible for paying any taxes, duties, or customs fees charged by your local government. Please check with your local post office for more information. His Trunks is required by law to declare an accurate monetary value on all non-US shipments. In the event that an order shipped by Air Parcel Post is lost en route, we must wait for the claim to be processed. This can take up to 6 months.- What is your RETURN POLICY?
His Trunks guarantees that you will be satisfied with all of the products we offer. We want you to be completely happy with anything you buy from us. We even let you think about it for up to 30 days. If, for whatever reason you are not completely satisfied, you may return unworn merchandise with all tags attached for an exchange or refund. However; we do not accept returns on any sale items, as well as items from ManView, & Candid. Please use the contact page to get in touch with us on how to return your product.
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How will His Trunks show up on my credit card statement?
PAYPAL*BWHS is what will show up on your credit card statement.
- Do you charge sales tax?
We charge required state taxes for Indiana addresses only.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- What is your privacy policy?
At His Trunks, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or any personal information about you to third parties. Of course, we will cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
